Refund Policy

Overview

This refund policy applies to paid subscriptions for Pricore Cloud (app.pricore.dev). The service is operated by Qumb, trading as Pricore (KvK: 83467149).

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. We follow Paddle's 14-day refund policy, as described in the Paddle Buyer Terms and the Paddle Refund Policy.

Free trial

Every Pricore Cloud account starts with a 14-day free trial. During the trial period, you have full access to all features. You will not be charged until the trial ends and you subscribe to a paid plan.

Refund eligibility

If you are not satisfied with Pricore Cloud, you may request a refund within 14 days of your transaction date. This applies to both monthly and yearly subscriptions.

If you are located in the EU, EEA, Switzerland or the UK, you also have a 14-day statutory right to withdraw from your purchase. In the UK, annual subscriptions receive a further 14-day withdrawal window when they auto-renew.

Beyond these statutory rights, refunds are granted at our and Paddle's discretion, for example when a material defect or persistent technical issue prevents you from using the features described. Requests made after the 14-day window are not eligible, and refunds may be declined in cases of fraud or refund abuse. We recommend using the 14-day free trial to evaluate the service before subscribing.

How to request a refund

Because Paddle is the Merchant of Record, refunds are handled through Paddle. You can request one via the "View receipt" or "Manage subscription" link in your order confirmation email, or through Paddle's buyer support portal at paddle.net.

You can also email us at info@pricore.dev from the address associated with your account and we will arrange the refund with Paddle for you. Approved refunds are returned to your original payment method within 14 days.

Cancellation

You can cancel your subscription at any time from your account settings. When you cancel, you will continue to have access to Pricore Cloud until the end of your current billing period. No further charges will be made after cancellation.

Cancellation does not automatically trigger a refund. If you would like a refund, please submit a request within the 14-day window described above.

Contact

If you have questions about this refund policy, contact us at info@pricore.dev.